I help startups grow by improving their client experiences.

I fell in love with business because of how perfectly it supports serving people - with exactly what they need, at exactly the right time.

Over the past decade, I’ve built a robust skill set through hands-on experience in customer service, marketing, client onboarding, customer success, and partnerships.

The Podcast Upload / Content Director - NOVEMBER 2024 - APRIL 2025, COLORADO SPRINGS, CO

  • Managed the production process of 13 different Christian podcasts

    • Episodes, shownotes and  marketing announcements on weekly, bi-weekly and monthly release schedules, published to audio platforms, YouTube, Facebook and Twitter

    • Multiple promotional reels and short form clips aligned with each schedule, published to varying social media platforms

    • Includes production responsibilities such as guest scheduling and episode management, writing/editing shownotes, creating graphics and reels for social media, cross-posting with guest social platforms, etc

  • Built and led a distributed production team (10 contractors) to manage 13 shows across multiple platforms; implemented workflows that ensured on-time delivery and brand consistency.

  • Organized a production process to ensure all episodes and their promotional elements are created and published on time

  • Onboarded 6 podcast clients from concept to launch, designing custom content strategies and tracking processes.

  • Improved upon TPU’s “Pulse” spreadsheet to create an easy place for clients to track their shows, from ideation, thru launch, and into production and release for each episode

  • Managed client relationships to provide faith aligned encouragement, guidance and support as many of them were new to podcasting

Sabbatical / APRIL 2024 - NOVEMBER 2024

EarthOptics / Partner Success Manager - SEPTEMBER 2023 - APRIL 2024, COLORADO SPRINGS, CO

  • Defined the Partner Success function at EarthOptics

  • Tracked progress of work outsourced to business partners

  • Onboarded and trained partners on specialized equipment and software in person

  • Created scalable training content and documentation to guide partner onboarding and ensure consistent field deployment.

  • Wrote and distributed software update notes

  • Organized adjacent team members to support the partner experience, from sales to customer fulfillment

Jitterbit / Partner Success Manager - OCTOBER 2022 - SEPTEMBER 2023, COLORADO SPRINGS, CO

  • Defined the Partner Success function at Jitterbit

  • Managed annual renewals for existing partner base (for 30 partners and their respective customers)

    • Including Reseller, MSP, OEM and Referral partners

    • Achieved 90% partner renewal rate through proactive success planning, upsell identification, and GTM collaboration.

  • Identified growth opportunities thru customer over-usage, additional use cases, or GTM opportunities

  • Managed Customer Success Plans thru implementation reviews and business reviews to ensure value is achieved

  • Managed Partner Success Plans thru weekly GTM launch calls for large partners, organizing lightweight GTM initiatives for small partners

  • Built a lightweight partner nurture program for small, sporadically active and dormant  partners

PandaDoc / Partner Success Program Manager - JANUARY 2020 - OCTOBER 2022,  ST. PETERSBURG, FL

  • Maintained ~89% retention rate across 300 partner accounts via ongoing training and success planning.

  • Helped customers with 1-200 employees successfully apply PandaDoc for their needs and adopt the tool to achieve their desired outcomes. 

  • Drove $178K in expansion revenue over 2 years by identifying new use cases and reactivating dormant partners—100% quota attainment. 

  • Managed and grew existing partnerships (reseller, integration and solution). Right-sized underperforming partnerships by rediscovering use cases and building trust with the brand/team.

  • Built MVP iteration of partner program, assisted implementation of Magentrix PRM, designed initial onboarding, onboarded partners into the program, and designed product training and enablement materials. 

  • Worked cross functionally with solutions and product teams to drive third party integration updates.

PandaDoc / Onboarding and Implementation Specialist - APRIL 2019 - DECEMBER 2019,  ST. PETERSBURG, FL

  • Second implementation specialist hired, delivered on SLAs, consulted on current and ideal workflows, and implemented solutions to fit each customer’s needs.

  • Implemented customized workflows for Sales, Marketing, HR and Customer Success teams, in 30 days or less, managing between 20-30 projects at a time.

  • Uncovered and closed upsell opportunities during implementation.

  • Designed and created implementation enablement material

PandaDoc / Customer Marketing Associate - AUGUST 2018 - APRIL 2019,  ST PETERSBURG, FL

  • Planned and stood up a customer referral program with 4 iterations, delivering hundreds of customer advocates and ~$20,000 in initial channel revenue. 

  • Supported retention and expansion efforts by creating case studies, webinar scripts and targeted campaigns to promote helpful features to existing customers. 

  • Wrote copy for new feature landing pages and email cadences.

  • Planned and executed event for PandaDoc customers.

PandaDoc / Customer Support Specialist - JULY 2017 - AUGUST 2018,  ST PETERSBURG, FL

  • Supported customers with product questions, feature requests, and efficiently conducted troubleshooting with clients to deliver quick and lasting solutions for clients when problems arose.

  • Uncovered and handed off upsell opportunities

  • Developed and influenced support enablement materials.

Caleb Price, CEO, The Podcast Upload

I had the opportunity to work with Emily Cozzens as our Content Director at The Podcast Upload, where she served in the 2024/2025 timeframe. During her time with us, she contributed meaningfully to building out systems and improving internal workflows. In particular, she helped us develop "The Pulse," our central production tracking dashboard, and took initiative in documenting key elements of our client delivery process. Her attention to systems and her drive to bring structure to a fast-moving production environment were valuable during a period of significant growth for our team.

She brings creativity, organization, and a thoughtful approach to her work. I’m confident she will bring value to any team that prioritizes content strategy, process development, and collaboration.